We wanted to take some time to address some rumors we've recently heard. Sometimes our messages get misinterpreted as permanent or taken out of context. PLEASE READ the entire post!
#1. We DO service most makes and models of bike shop quality non-electric bicycles. We do reserve the right to refuse to work on a bicycle if we deem that it would not be cost-effective, safe, and/or if it's not something that we feel falls within our wheelhouse of expertise or quality standards.
This includes bicycles purchased from department stores.
#2. We DO service electric assist bikes, however, they must meet at least ONE of the following criteria:
A. If your ebike was purchased here, we WILL work on it. WE SERVICE ANY EBIKE WE SELL.
B. If your ebike was NOT purchased from us, but it IS a brand that we sell, we WILL work on it. This includes Trek, Specialized, Electra, and Batch.
C. If your ebike has a Bosch electric system, no matter the brand of the ebike, we WILL work on it.
If your e-bike doesn't meet any of these qualifications we will try to recommend a shop that may work on your bike.
#3. We might post on our Facebook/Instagram/Website if we are needing to TEMPORARILY limit or pause our intake of service work. We do this so we have an opportunity to catch up if we are becoming overloaded during the beginning of the main cycling season. Truth be told, we can only store so many bicycles at one time! Once we are caught up, we will publish a post letting folks know that we are accepting service work again. Somehow, past posts have been misinterpreted and folks think we no longer service bicycles anymore.
#4. We accept service work ALL YEAR ROUND!
Please note that we've always encouraged folks to bring bicycles in for service at the END of their riding season. The BEST time to get your bike serviced quickly is any time between October-January. If you are one that likes to have their bicycle serviced before the riding season starts, bring your bicycle in at the END of your riding season. That way we can work on it when you don't need it AND it's ready for the start of your riding season in the spring!
In the spring/summer season we are super busy and you WILL experience much longer turnaround times. This will never change.
We hope this clarifies a few things, and we encourage folks to reach out if there are any questions! Thank you so much for your continued support in helping to sustain your locally-owned, independent bike shop!
Travis & Josie
Click here to learn about our service packages!